Privacy Policy

How we collect, use, and protect your personal information

Last updated: January 1, 2026

1. Introduction

NOVIO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

  • Register for an account (name, email address, phone number)
  • Purchase a course (billing information, payment details)
  • Contact us through our support channels
  • Subscribe to our newsletter
  • Participate in surveys or promotions

2.2 Automatically Collected Information

When you access our Service, we may automatically collect:

  • Device information (browser type, operating system, device type)
  • IP address and geolocation data
  • Usage data (pages viewed, time spent, courses accessed)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our Service
  • To process transactions and send related information
  • To send you technical notices, updates, and support messages
  • To respond to your comments, questions, and requests
  • To personalize your learning experience
  • To monitor and analyze usage trends and preferences
  • To detect, investigate, and prevent fraudulent activities

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party companies that assist in operating our Service (payment processors, email providers, hosting services)
  • Legal Requirements: When required by law or to protect our rights, privacy, safety, or property
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Cookies

We use cookies and similar technologies to enhance your experience on our platform. Cookies help us:

  • Remember your preferences and settings
  • Understand how you use our Service
  • Deliver relevant content and recommendations
  • Analyze traffic and usage patterns

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of certain features.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Opt-out: Unsubscribe from marketing communications at any time

9. Children's Privacy

Our Service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: