$130-day money-back guarantee on all Novio courses. No questions asked."> $130-day money-back guarantee on all Novio courses. No questions asked.">
Our commitment to your satisfaction and our refund guidelines
Last updated: January 1, 2026
At NOVIO, we want you to be completely satisfied with your learning experience. We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with a course, you may request a full refund within 30 days of your purchase date.
To be eligible for a refund, the following conditions must be met:
The following are not eligible for refunds:
Send a refund request to our support team via one of the following methods:
Please include the following details in your request:
Our team will review your request within 3-5 business days. You will receive an email confirmation once your refund has been approved or if additional information is needed.
For subscription-based plans:
Approved refunds will be processed using the original payment method:
Processing times may vary depending on your financial institution.
Instead of a refund, you may request to exchange your purchased course for another course of equal or lesser value. If the replacement course is of higher value, you will need to pay the difference. Exchange requests follow the same 30-day eligibility window.
Courses purchased at a discounted or promotional price are eligible for refund at the price actually paid. Free courses are not eligible for refund claims.
NOVIO reserves the right to limit or deny refund requests if we detect patterns of abuse, including but not limited to:
In certain circumstances, we may make exceptions to this policy. These include:
If you have any questions about our refund policy or need assistance with a refund request, please contact us: