Last updated: January 1, 2026
1. Our Refund Guarantee
At NOVIO, we want you to be completely satisfied with your learning experience. We offer a
30-day money-back guarantee on all course purchases. If you are not satisfied
with a course, you may request a full refund within 30 days of your purchase date.
2. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The refund request is made within 30 days of the original purchase date
- You have not completed more than 30% of the course content
- The course has not been previously refunded
- The purchase was not made using a promotional gift card or voucher (unless required by law)
3. Non-Refundable Items
The following are not eligible for refunds:
- Courses where more than 30% of the content has been accessed or completed
- Certificates of completion that have already been issued
- Bundle purchases where individual courses have been substantially accessed
- Subscription plans (prorated refunds may apply — see section 5)
- Courses purchased more than 30 days ago
4. How to Request a Refund
Step 1: Contact Support
Send a refund request to our support team via one of the following methods:
Step 2: Provide Required Information
Please include the following details in your request:
- Your registered email address
- The name of the course you wish to refund
- The date of purchase
- The reason for your refund request
Step 3: Review & Processing
Our team will review your request within 3-5 business days. You will receive an email
confirmation once your refund has been approved or if additional information is needed.
5. Subscription Refunds
For subscription-based plans:
- Monthly subscriptions can be cancelled at any time; you retain access until the end of the
billing period
- Annual subscriptions may be eligible for a prorated refund within the first 14 days
- No refunds are issued after the 14-day window for annual subscriptions
6. Refund Method
Approved refunds will be processed using the original payment method:
- Credit/Debit Card: Refunds typically appear within 5-10 business days
- PayPal: Refunds are processed within 3-5 business days
- Digital Wallet: Refunds are processed within 3-7 business days
Processing times may vary depending on your financial institution.
7. Course Exchanges
Instead of a refund, you may request to exchange your purchased course for another course of
equal or lesser value. If the replacement course is of higher value, you will need to pay the
difference. Exchange requests follow the same 30-day eligibility window.
8. Promotional & Discounted Purchases
Courses purchased at a discounted or promotional price are eligible for refund at the price
actually paid. Free courses are not eligible for refund claims.
9. Abuse Prevention
NOVIO reserves the right to limit or deny refund requests if we detect patterns of abuse,
including but not limited to:
- Repeatedly purchasing and refunding courses
- Downloading course materials before requesting a refund
- Using multiple accounts to exploit the refund policy
10. Exceptions
In certain circumstances, we may make exceptions to this policy. These include:
- Technical issues that prevent course access and cannot be resolved
- Significant discrepancies between the course description and actual content
- Duplicate charges or billing errors
11. Contact Us
If you have any questions about our refund policy or need assistance with a refund request,
please contact us: